Frequently Asked Questions

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The BoKlok Concept
History of BoKlok
Working at BoKlok
Our Pricing
Innovative Construction 
Satisfied Customers
Build with BoKlok
Sustainable construction
Why buy new
How to buy a BoKlok home
A democratic sales process
Our Homes and Areas
Sustainable life at home
Homes built of wood
The Climate and our climate goal
Social sustainability
Organisational Structure
Partnerships
Living in our Homes

The BoKlok Concept

  • Which companies are behind BoKlok?

    BoKlok is Skanska and IKEA together. The BoKlok concept is owned 50/50 by Skanska and IKEA and they are responsible for the development of the brand and the concept. BoKlok, as an independent company, operating in Sweden, Norway, Finland, and the UK. BoKlok also has its own factory in Gullringen. Organisationally, BoKlok is a business unit within the Skanska Group.

    Read more here.

  • Are BoKlok IKEA homes?

    Well, not really. The BoKlok concept is owned 50/50 by Skanska and IKEA, which means that both of those companies own BoKlok. Although BoKlok is not purely homes from IKEA, we do work very closely with IKEA. All the fixed furnishings in the homes we sell come from IKEA, and we also offer anyone who is an IKEA Family member additional benefits when they buy a home from us.

    Read more here.

History of BoKlok

  • Who founded BoKlok?

    BoKlok was founded in the mid-1990s when Skanska and IKEA met at a housing fair in Karlskrona in Sweden and started talking about why so few homes were built for people on an ‘ordinary’ income.

    The CEO of Skanska at the time, Melker Schörling, and the founder of IKEA, Ingvar Kamprad, decided to jointly develop a new housing concept that would make more homes accessible to more people – and BoKlok was born!

    Read more about our history.

Working at BoKlok

  • What opportunities are there to grow as an employee at BoKlok?

    As a BoKlok employee you get to develop in a company that is constantly growing. A company where you get to be truly involved and to influence its future. As well as opportunities within the wider, international BoKlok team, we are part of the Skanska Group, which creates further opportunities for personal development and career progression – both at home and internationally.

    Read more here.

  • What is it like to work at BoKlok?

    As a BoKlok employee, you get an opportunity to collaborate in an open culture where healthy values and a committed and passionate team unite, to achieve great results. Our culture is based on openness and cooperation. All of our employees are involved in creating this culture, by living our values.

    BoKlok is committed to a culture of diversity and inclusion. We have a zero tolerance policy for ethical violations. At BoKlok, we care about each other and make sure everyone feels included. We work actively to be a role model within diversity and inclusion by using our differences as our strength.

    Our culture can be summarised by four fundamental values; care for life, act ethically and transparently, be better – together, and commit to customers.

    Read more about our values and what it's like to work with us here.

Our Pricing

  • You say you want to make homeownership more accessible to more people – how are you calculating that?

    It is our brand promise is to make homes more accessible to more people.
    When we are pricing one of our developments, we take into consideration our cost-of-living research. Each year we carry out a detailed analysis, evaluating average incomes and outgoings for typical households in our target customer groups. Within this analysis we assess the amount people would have left each month for housing expenses, including their monthly mortgage re-payment, once they have paid all of their household bills and covered any other, typical expenditure. It is then our aim to make our homes accessible to these target customer groups such as local first-time buyers and key workers. We call this our left-to-live-on analysis.

    Read more here.

  • Do you take offers on your homes?

    No, we don’t. All our newly built homes are sold at a fixed price, through a fair sales process, which gives everyone an equal opportunity to reserve one of our homes. We feel this is the fairest and most transparent approach.

    Read more about the process of buying a BoKlok home in our guide.

  • Why do similar apartments in the same block have different prices?

    You might find that strange, but the prices of our homes are set in different ways, depending on the size and location within the block. It may be that some of the homes are on a higher floor and offer better views, or some may include a parking space that is already fitted with an electric car charging point. Our sales advisors would be happy to talk this through with you in more detail, specific to individual developments.

  • Do you offer sales incentives on your homes?

    We believe that we price our homes in a very fair and transparent way and as a result, we do not offer short term incentives or ‘gimmicks’ to entice buyers.

    However, if you are looking for some additional assistance when purchasing one of our homes, we do have the government-backed Help to Buy scheme available across many of our homes. You can find out more about this here.

    We also run a Recommend a Friend scheme, which looks to reward any of our existing purchasers who recommend one of our homes to friends or family – who go on to purchase with us. You can read a little more about this scheme here.

Innovative Construction 

  • How do you build your homes?

    At BoKlok we build all our homes in wood. It is the material that has the lowest carbon footprint of all building materials, which means that our houses have significantly lower climate impact than the average newly built house. We are convinced that wood is an important part of the transition to a sustainable construction industry.

    We build our homes in a factory, using an efficient, industrialised process. These homes are then transported to the construction site, where they are assembled into finished houses. By building our homes from to the same blueprint over and over again, we know exactly how much material is consumed, which allows us to keep costs down and reduce waste.

    Read more about the process here.

Satisfied Customers

  • I read somewhere that you have Sweden's most satisfied customers. How do you know that?

    In Sweden, BoKlok is measured annually, together with other housing developers, in an independent industry survey where customer satisfaction is ranked in a customer satisfaction index (CSI). It is estimated that just over 85% of all new homebuyers in Sweden are included in the survey. In 2020, for the third time in five years, BoKlok was awarded Sweden's most satisfied residential customers, something we are really proud of.
    BoKlok came in first place with a CSI (customer satisfaction index) of 79, compared to the industry average of 76. CSI describes how satisfied home buyers are and is based on homes completed for occupancy in a given year. The measurement, which aims to evaluate the moving process ranks elements such customer service, the quality of the home, affordability, and the developer’s communication and commitment to the customer.

    Read more here.

Build with BoKlok

  • I have some land to sell, who should I speak to at BoKlok?

    We are always looking for land for future development. You can explore more about the areas where we are focusing and our criteria in the Sell Us Your Land section of the website. If you want to get in touch, you can contact our Land and Planning Director Dylan May by emailing dylan.may@boklok.co.uk

  • I have a plot of land, can I hire you to build me a new home?

    Unfortunately not. On any given site, we will be looking to deliver between 40 and 500 homes. We are not able to deliver single/a small number of dwellings for a private individual.

Sustainable construction

  • Where are BoKlok homes built?

    Our houses in the UK are manufactured by TopHat, a technology-driven modular housing manufacturer. Constructed in their factory in Derby, the houses are then transported to site, where any final fixings are completed.
    Our apartments are manufactured by Harmet and are built in Estonia. The modules are then transported to the UK by ferry. Only trucks with an emission class of EURO 5 or higher are used to transport the modules by road. When transported across the sea, only ferries using low-sulphur fuels are used, to minimize the climate impact.

  • Why are you manufacturing your homes in a factory?

    By manufacturing our homes in a factory, we can be really efficient, reduce unnecessary costs and protect our homes from adverse weather. We complete up to 90% of the homes in the factory, with the remaining 10% completed on the construction site. We call it modern and innovative construction, although we have been doing it for over 25 years!

  • How do you demonstrate your commitment to sustainability?

    Sustainability permeates our entire business, from material selection through to how we work on site. Our goal is to become climate neutral by 2030, and we will achieve this by thinking sustainably throughout the value chain and in all our processes. We don't just build homes; we build sustainable communities. For us, it is important to create something long-term for those who are going to live there. 

    Read more here.

  • Which material do you use?

    At BoKlok we build all our homes in wood. It is the material that has the lowest carbon footprint of all building materials, which means that our houses have significantly lower climate impact than the average newly built house. We are convinced that wood is an important part of the transition to a sustainable construction industry.

    Read more here.

Why buy new

  • What is the advantage of buying a newly built home compared to an older one?

    We believe that there are lots of advantages to buying a new home. From greater energy efficiency and tailored incentives designed to assist first time buyers saving for a deposit to the very little maintenance required with a new home. Take a look at our 'Why Buy a BoKlok Home' section to find out more.

How to buy a BoKlok home

  • How do I buy a home from you?

    The first thing you need to do is find one of our developments, where you’d like to live and register your interest. Once you have registered your interest, one of our friendly team will be in touch to provide you with some more information about the homes we have available and to talk you through the buying process.

    Find your new home here.

    At BoKlok, we do things a little bit differently. When we are ready to launch our homes for sale, we open a ballot. Everyone who is interested and eligible to purchase one of our homes is invited to enter the ballot. We then draw the names and those who are successful are invited to attend our sales event, where they will have an opportunity to reserve one of our homes. You can read more about this process here.

  • Do you get extra benefits as an IKEA Family member?

    Yes, we are delighted to say that you do! As an IKEA Family member, you will receive an IKEA gift card worth £300, a free 1.5-hour session with an IKEA interior designer and a free handyperson service (for 2 hours) once you’ve moved in. 

    Read more here.

A democratic sales process

  • Can anyone enter the ballot?

    To qualify to enter the ballot, you must be able to demonstrate that financially, you will be able to purchase the relevant type of property, i.e., you have obtained a mortgage in principle and/or have proof of available funds. Applications to enter the ballot will be checked to verify that they qualify and comply with the rules of entry.

  • What is the ballot and why do you have it?

    We want everyone to have an equal opportunity to buy a home from us. That is why we operate a ballot system. The draw takes place and is available to view publicly, via our website and our YouTube channel. The order in which names are drawn from the ballot box dictates the order in which you will have an opportunity to reserve one of our homes. The first person who has been drawn will have the first opportunity to reserve one of our homes, the second person drawn will have the second opportunity to reserve one of our homes and so on. We believe this is the fairest approach – the BoKlok approach.

    The ballot is open to anyone who is eligible to buy one of our new homes. You can read more about this here.

  • How do I get a Mortgage in Principle?

    We have partnered with The New Homes Mortgage Helpline (NHMH), the UK's leading independent New Homes Mortgage Provider, who will be able to assist you. This is a no obligation service to assist our purchasers in understanding their affordability, the home buyer schemes available, such as Help to Buy, and to navigate the vast number of products available.

    The New Homes team of professionals can help home buyers quickly find the right mortgage, as well as offer professional advice on products available in the mortgage market. They are available seven days a week, offering appointments that can be arranged at a time convenient for our potential purchasers, either virtually or in person.

  • What if someone submits several different entries for the ballot to increase their chances?

    Only one ballot submission is allowed per purchase (whether that is an individual purchaser or two/multiple people buying together). You cannot submit duplicate entries (yourself or through any member of your household). Any duplicate entries will be disregarded.

  • Can I enter the ballot for someone else?

    No, you can't. Only people who intend to own and live permanently in the home can participate in the ballot draw. You also can't pass your ballot number on to someone else.

  • If I am drawn in the ballot, do I have to attend the sales event/buy a BoKlok home?

    Absolutely not. Applicants who are drawn from the ballot will be given the opportunity to attend our sales event and to select and reserve a BoKlok home, if they wish to do so. There is no commitment to reserve or buy a home by entering into the ballot or by attending the sales event.

  • How does the sales event work?

    If you are successfully drawn from the ballot, you will be invited to participate in our sales event – appointments will be made in the order that they were drawn from the ballot (i.e., the first person to be drawn gets the first appointment, then the second person drawn gets the second appointment and so on). You will have an individual appointment where one of our team will talk you through the homes we have available and the purchase process. It is during our sales event that you will have an opportunity to reserve a BoKlok home.
    You are under no obligation to make a reservation during this appointment but unfortunately, you will forgo your position in the ‘queue’ if you do not want to proceed on the day.

Our Homes and Areas

  • Can I see where you have already built?

    Of-course! We first launched in the UK in 2019, with BoKlok on the Brook in Bristol. You can view all of our current developments via the Find Your New Home section of the website.

Sustainable life at home

  • I’d like to live more sustainably in my home, but I don't really know how - can you help?

    Yes - we can help you with that! We have gathered a range of tips and advice on how to be more sustainable at home. These include very practical things from turning down your thermostat and recycling to growing your own produce and carpooling.

    Read more here.

Homes built of wood

  • Why are you building in wood?

    Building with wood has several advantages. It is a renewable and natural resource, which also has the lowest carbon footprint of all building materials. In addition, wood is a strong and at the same time a light material, which means that we produce lower emissions when transporting the homes from our factory.

    Read more here.

  • Why is wood better than other building materials?

    Wood is simply the material with the lowest carbon footprint of all building materials. In addition, it is a renewable and natural resource. For us, this means that our houses have significantly lower climate impact than the typical, newly built house. We are convinced that wood is an important part of the transition to a sustainable construction industry.

    Read more here. 

  • Aren't houses built of wood more flammable?

    All building materials, regardless of type, are subject to the same stringent fire safety requirements. This means that our houses, built with a wooden frame, meet exactly the same fire safety requirements as buildings made of other materials. This means that if you buy a BoKlok home, you can feel confident that you will get a home, which meets the same fire safety requirements as homes built from other building materials.

  • Where does the wood you use come from?

     It comes from a variety of sources but the majority of the wood used in building our homes comes from Scandinavia.

The Climate and our climate goal

  • How much environmental impact does a house from you have?

    Our houses have a fraction of the embodied carbon of traditionally built homes, with just 1/27th of the carbon created in delivering our homes. When moved in and living one of our houses, occupants will typically cut their carbon emissions by 55%, because of the fabric efficiencies and the air source heat pump technology installed.

    Read more here.

  • Why are you becoming climate neutral?

    Construction currently accounts for about 40% of the world's total CO2 emissions. To reverse this trend, we believe that the construction industry needs to transition to a more sustainable approach. At BoKlok, we have been working on sustainable solutions for many years and now we feel it is time to take the next step. Therefore, we have set ourselves a goal that by 2030 we will have a completely climate neutral value chain, all the way from the trees in the forest to delivering our finished homes and further still, in assisting our homeowners to live more sustainably.

  • What is BoKlok Grönhult?

    As part of our work to test sustainable solutions, we are building BoKlok Grönhult in Malmö, Sweden. On the surface, it is a BoKlok project like many others, with homes for ordinary people, but it will be an exciting pilot project where several new sustainable solutions will be tested and evaluated in practice. You could call it our own full-scale test lab in sustainable living. We will test different systems for solar cells, wind power and batteries. It is our aim to make the homes as self-sufficient as possible, by generating their own electricity. Our ambition is also to radically reduce water consumption (by between 60% and 80%), by using smart technology - all without impacting on the lifestyle of our residents.

    It is our hope that the discoveries made and lessons learnt here will then be translated into future, BoKlok developments - across all the countries within which we operate.

  • How do you work with the UN global goals?

    The UN global goals for sustainability set an inspiring framework for us, and we work actively with them. They guide us as we develop our business, set ambitions, and collaborate with our partners. All goals are linked, and we use them as our compass for a more sustainable change in our work. Our analysis shows that we contribute in different ways to all sustainable development goals, but we have chosen to dive deeper into seven of them, where we believe that we can make the most difference.

    Read more about how we work with our seven focus areas here. 

Social sustainability

  • How do you work with social sustainability?

    Social sustainability for us is about our impact on society. We want to create homes for ‘ordinary’ people and through our projects and new communities, we want to contribute to socially sustainable development. We do this in a number of ways. We believe that our democratic sales process offers everyone an equal opportunity to reserve one of our homes. We also take the time to invest in the areas, where we are delivering new homes – this is achieved in a variety of ways and will vary for each development, dependent on local needs.

    From delivering green open spaces, which are open to all, to recruiting locally and working with local charities, community groups and schools, we aim to deliver a broad range of community benefits. We are able to offer a range of support from financial through to educational opportunities and volunteering hours to support local initiatives that are based in the areas where we are delivering new homes.

    Read more about our approach to community engagement here.

Organisational Structure

  • Are you part of Skanska?

    Partly, yes. BoKlok is an established and successful, 50/50 partnership between leading names Skanska and IKEA. Organisationally, however, BoKlok operates as a business unit within the Skanska Group.

    Read more here.

Partnerships

  • Can we partner with you?

    We are always interested in exploring new partnerships that will allow us to deliver more sustainable homes and communities. Read more about our existing partnerships and how to get in touch via our Partners page.

  • Why choose BoKlok as a partner?

    We are open, honest and transparent. We are committed to delivering high quality, great value, sustainably built new homes that are accessible to more people. We have over 20 years of experience in developing and building BoKlok homes, but we don't just build houses; we build sustainable homes and communities.

    Read more about BoKlok, our experience and our approach to partnerships.

Living in our Homes

  • I have just moved in and discovered a problem with my shower – what should I do?

    We are very sorry to hear this. Please log-in to your Resident Portal and report this. One of our team will be in touch with you as soon as possible so that we can assist in putting this right.

    Read more here. 

  • I don’t know who my electricity supplier is – how do I find out?

     All the information relating to utilities is available on the app.

  • I have lost my log-in for the Resident Portal/the App

    Don’t worry! This should be included in the Homeowners Manual, which you received when you moved into your new BoKlok home. If you are still having trouble locating your password drop the team an email at hello@boklok.co.uk and we will be able to assist you.

    You can also read more here.