Welcome to your BoKlok home. This section of the website is dedicated to our customers.

You can hear from some of our existing home owners, explore ways that you can live more sustainably at home and access some interior design inspiration.

My BoKlok home

If you are a BoKlok purchaser, you can log-in to our dedicated ‘My BoKlok Home’ area where you will be able to access a host of information regarding maintaining and caring for your BoKlok home, as well as useful contact details.

Prior to moving in, all BoKlok homeowners will meet with a member of our team, for a thorough demonstration of your new home.

Upon handover (when you get the keys to your new home) you will receive a copy of your Home User Guide (HUG), along with other useful information about the general running and maintenance of your home.

You will also receive an email with a log-in and a password to the dedicated homeowners section of our website. You can input these details below to access a range of information. Here you will be able to access our ‘How to’ videos, FAQs, information on how to report a fault, useful contact details and much much more.

If you have not received an email with your log-in or you are having trouble logging in, please contact your sales advisor.

Our customer charter

At BoKlok, we are committed to delivering a high level of service to our customers at all times. For further information, see our page with a copy of our Customer Charter

Our complaints procedure

We hope that you will be very happy with the service you have received from our team, throughout your journey with us. If for any reason you feel you have a matter that has not been addressed, you can access our complaint precedure on our page Customer Complaints Procedure